Frequently Asked Questions
How long does shipping take?
Orders typically arrive within 7–12 business days. We work with global suppliers, so your order may ship from a supplier location outside the United States. Delivery times can vary by destination and circumstances outside our control.
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must generally be in the same condition you received them, unworn or unused, with tags, and in their original packaging. Please review our Return & Refund Policy for full details.
How do I track my order?
Once your order ships, we’ll send tracking information to the email address used at checkout when tracking is available. You can use the tracking number in the carrier’s tracking system to follow your shipment.
How do I contact support?
Email us at velluneaura.help@gmail.com or use the contact form on our Contact page. Please include your order number when asking about an existing order so we can help you faster.